Subprocessors
Last updated: 17 October 2026
These are the companies that process personal data for Protern. We update this page at least 14 days before adding or replacing a subprocessor, and email the customers who have signed a data processing agreement with us.
To be told of changes, email privacy@protern.io.
| Provider | Purpose | Personal data | Location | Transfer safeguard |
|---|---|---|---|---|
| Amazon Web Services, Inc. | Hosting and storage | Account, training and billing data | United States | DPF and SCCs |
| Cloudflare, Inc. | Hosting and storage for Protern Video; network | Video records and viewing history | Global network | DPF and SCCs |
| Mux, Inc. | Video streaming | Video files | Global network | DPF and SCCs |
| Google LLC (Firebase) | App data for Protern Video | Names of athletes added by coaches | United States | DPF and SCCs |
| Google LLC (Google Cloud) | Backups | Copies of account and training data | Canada | Adequacy (Canada) |
| Google LLC (Google Maps Platform) | Location services | Location data | Global | DPF and SCCs |
| Functional Software, Inc. (Sentry) | Crash and error reports | Account id, device details, IP address | United States | DPF and SCCs |
| OpenAI OpCo, LLC | AI run analysis | Run metrics | United States | SCCs |
| Anthropic, PBC | AI run analysis | Run metrics | United States | SCCs |
| Mapbox, Inc. | Maps | IP address, map area viewed | United States | DPF and SCCs |
| Plus Five Five, Inc. (Resend) | Account and team emails | Email address, name | United States | DPF and SCCs |
| HubSpot, Inc. | Customer contacts and marketing email | Name, email | United States | DPF and SCCs |
| Stripe, LLC | Payments | Name, email, billing details | United States | DPF and SCCs |
| Shopify Inc. | Online store and website analytics (with consent) | Name, email, shipping address, orders | Canada and United States | Adequacy (Canada); SCCs |
| Innove SA | Protern Sensor connectivity | Sensor ids, position data | Switzerland | Adequacy (Switzerland) |
| Code Town, Inc. (Shorebird) | Protern Video app updates | App id, platform, IP address | United States | SCCs |
| Google LLC (Google Analytics) | Website analytics, with consent | Usage data, IP address | United States | DPF and SCCs |
DPF: EU-US Data Privacy Framework certification. SCCs: the European Commission's standard contractual clauses.